FAQ

Orders are generally processed within 1–3 business days and delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location.

Yes, eligible products may be returned or exchanged according to our Return & Refund Policy. Products generally need to be unused, unwashed, in original condition, and have their original tags attached.

Return requests should generally be made within 7 days of delivery, subject to the applicable product and return conditions.

Please contact us as soon as possible after delivery. We may ask for your order details and photographs of the product and packaging so that we can verify the issue and arrange an appropriate resolution.

For an approved refund, the amount will generally be returned through the original payment method, where reasonably possible. The time taken for the refund to appear may depend on your bank or payment provider.

You may request cancellation before the order is dispatched, subject to our ability to process the request. Once an order has been dispatched, cancellation may no longer be possible.

For questions about orders, products, shipping, returns, or refunds, you can contact us:

Fashnera
Gulab Nagar Colony, Near Bhrigu Ashram,
Ballia, Uttar Pradesh – 277001, India

Phone: 8381840906

Yes, Cash on Delivery may be available for eligible products and delivery locations. Availability will be shown during the checkout process.

You can check your order status using the tracking information provided after your order has been dispatched, where tracking is available.

You may contact Fashnera as soon as possible to request an address change. Changes can only be made if the order has not already been processed or dispatched.