Terms & Conditions

Effective Date: 26 August 2026

Welcome to Fashnera. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to these terms.

1. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Copy, reproduce, or misuse our content without permission.
• Upload harmful files, viruses, or malicious software.
• Use our website in a way that may damage or disrupt our services.

We reserve the right to restrict or terminate access where these terms are violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, prices, and other information are accurate.

However, slight differences may occur due to screen settings, lighting, photography, manufacturing variations, or product batches.

Product availability is subject to change without notice.

3. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable delivery charges, taxes, or other charges, if any, will be shown during the checkout process.

We reserve the right to correct pricing or product information errors.

4. Orders

When you place an order, you agree to provide accurate and complete information.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Incorrect customer information
• Suspected fraudulent activity
• Delivery limitations
• Technical or operational problems

If an order is cancelled after payment has been received, an applicable refund will be processed according to our refund policy and applicable law.

5. Payment

Payments may be processed through third-party payment providers and other payment methods made available at checkout.

You agree to provide valid payment information and comply with the applicable payment provider’s terms.

For security reasons, never share your card PIN, OTP, banking password, or other confidential payment credentials with anyone claiming to represent Fashnera.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe provided during purchase.

Delivery times may vary due to location, courier availability, weather, public holidays, operational issues, or circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our applicable Return & Refund Policy.

Products must meet the applicable eligibility requirements for return or exchange, including any requirements relating to product condition, tags, packaging, proof of purchase, and return timelines.

Certain products may be excluded from return or exchange where permitted by applicable law and where clearly communicated to customers.

Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with your order details.

We may request photographs or other information to verify the issue.

Where the issue is confirmed, we will provide an appropriate resolution in accordance with our applicable policy and applicable law.

9. Promotions and Discount Codes

Promotional offers, discount codes, coupons, and special offers may be subject to additional conditions such as expiration dates, minimum purchase requirements, product exclusions, or usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined.

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.

10. Intellectual Property

All content available on our website, including logos, brand elements, photographs, graphics, product descriptions, designs, text, and website content, may be owned by or licensed to Fashnera.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission, except where permitted by law.

11. Customer Reviews and Feedback

If you submit reviews, photographs, comments, feedback, or other content, you confirm that you have the necessary rights to submit that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, discriminatory, obscene, or infringes another person’s rights.

We may remove content that violates these terms or applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and protected.

13. Third-Party Services

Our website may use or link to third-party services such as payment providers, delivery partners, analytics services, social-media platforms, or other external services.

Third-party services may have their own terms and privacy policies. We are not responsible for the policies or practices of independent third parties.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Website functionality may occasionally be affected by maintenance, technical problems, network issues, or circumstances beyond our control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

16. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government actions, strikes, technical failures, internet disruptions, or other unforeseen events.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable laws.

The updated version will be published on this page with a revised effective date.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes relating to these terms or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction in Ballia, Uttar Pradesh, India.

19. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Us

For questions, complaints, orders, returns, or other assistance, you can contact us at:

Fashnera
Gulab Nagar Colony, Near Bhrigu Ashram,
Ballia, Uttar Pradesh – 277001, India

Phone: 8381840906

Last Updated: 26 August 2026